“Delivering in-home senior care today has become a moving target as the needs of seniors are getting more complex. In addition, family dynamics are becoming increasingly complicated, especially if the family members making home care decisions live out of state or abroad,” said Mark Friedman, owner of Senior Helpers Boston. “To deliver exceptional care you have to make significant investments in ongoing caregiver training, education, and certification. Today, it is not enough to say you provide home care, as families want the peace of mind of knowing their loved one is going to receive a better quality of life through personalized in-home senior care.”
Senior Helpers Boston and Senior Helpers South Shore operate with a vision to be the leading home care company in each community it serves. Its caregivers in Boston are fully trained and certified to offer the highest level of care possible based on the company’s Senior Gems® Alzheimer’s and Dementia care program. Local residents will also benefit from the company’s new Parkinson’s Care Program, a specialized training and certification program created in conjunction with leading experts from the National Parkinson Foundation’s Center of Excellence.
Additionally, Senior Helpers Boston plans to upsize and relocate its Newtonville, Mass.-headquarters in October, as well as open a third office in the Wilmington/Woburn area in late 2016 to better serve Mystic Valley and southern Merrimac Valley. The third location will also serve as a recruitment and training center. These changes will enable Senior Helpers of Boston to provide increased resources for family, professional and caregiver education, particularly throughout Wilmington, Woburn, Burlington, Stoneham, North Reading, and the surrounding communities where there is a growing need for more local caregiver services.
Recent fundamental regulatory changes in wage and hour requirements on agencies and families/individuals create critical issues with significant potential liability to families even when using an agency. As a result, family members should ensure educated decisions are made within federal and state employment standards when choosing great care providers. With the lack of licensure in the state, Friedman has been an influential voice for consumer safety and protection. He has been an advocate for home care licensing and standardized practices in Massachusetts, where none currently exist. He also serves on the private duty advisory committee of the Home Care Alliance of Massachusetts, and will serve as Vice Chair on the Massachusetts Committee for the Home Care Association of America hoping to influence this statewide and industry change. A faculty member in Lasell College’s E.L.D.E.R. Partnership Program, Friedman plays an active role in a curriculum attracting and educating the next generation of industry leaders. He is also one of two certified trainers in Massachusetts of the Virtual Dementia Tour (VDT®), a teaching tool that replicates the physical phases of dementia.